If you are a previous client of mine but have never worked online with me before, please do not book a session yet but instead email me through the ’Contact’ page and include a short summary of what you would like from our work together.
If, for whatever reason you’re not sure whether to book a session now, please contact me through the ‘Contact’ page with any questions you may have.
Telephone sessions are by agreement only, usually for clients abroad where video is erratic.
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My intention is to be fully compliant with current GPDR legislation and to let you know how I use and protect the data you’ve given me. GDPR replaces the previous Data Protection Act. I wish to be transparent with regard to the processes I have in place. Identifiable information, if shared, will only be used in accordance with this privacy statement. I follow guidance from my governing bodies; UKCP and BACP and my insurers, Balens. As a private practitioner, I am considered as the data processor and data controller in my practice. As the data controller, I process some of your personal data. During the assessment process information such as next of kin, family members and medication are gathered and held in paper format. This is anonymised, coded and securely stored. No one but me can access this information. Data Processing means obtaining, recording or holding information. The definition is very wide, and most of what I do involves a degree of processing. I process the personal data I have collected as controller. I maintain records of personal data and processing activities and hold responsibility should there be a breach.
This is a primary concern and is separate to other terms and conditions. As my client, you can withdraw consent at any time. I hope to offer you choice and control. As a psychotherapist who occasionally uses creative interventions, I want to ensure you know that any drawing or art done in session is yours. If you leave it with me I will store this material safely and dispose of it in a timely manner. I will never use any of your data/artworks for writing, publishing, research or training purposes without your consent. I have ongoing supervision to support and ensure my practice is safe. When I share client material or images this is always done confidentially, protecting your identity. Nobody but me has access to any of your data. NOTE KEEPING
I no longer retain process notes. (‘Process notes’ are my thoughts about your individual process.) Process notes are used only for supervision and then destroyed. I keep minimal content notes which I hold for seven years. After this time frame, they're disposed of securely. You have a right to see the information I hold about you should you wish to. You have a right to change any information which you consider to be incorrect. You can also ask me to delete all/any of the information that I hold. There are however some details I need to keep due to legal and professional obligations. DATA STORAGE
I promise to keep all sensitive data safely. This involves my anonymising paper documents, and using dual password protected digital data. I keep all material data in a locked steel cabinet with my sole access. I dispose of material data by shredding after seven years. I dispose of emails on a monthly basis.
While we work together I will store your name and phone number on my smartphone. When we discontinue working I will delete your number. I do not engage with clients through any social media. IN THE EVENT OF A COMPLAINT
Please contact me directly. And if we cannot resolve this you could then contact the Information Commissioner Office ( ICO). I am registered with them and my reference is ZA259275. https://ico.org.uk/concerns/handling/ or Guidance for GDPR Compliance. CLINICAL WILL
In the event of a sudden cessation of practice, e.g. through an accident or death, I have appointed a professional executor who manage things on my behalf. This is arranged for your welfare as my client and every step is taken to ensure GDPR standards are met.